本书是从朗文出版公司引进的英文原版书。全书共分8个单元，介绍了商务工作信函写作的基本要求，结合实例介绍了各种类型的信函的写作方法，并对常用语句作了详细注释，对英国英语和美国英语的差异作了比较。书中每个单元后均有练习，供学习者巩固所学知识。读者还可以登陆朗文公司网站获取相关学习资料。
Introduction
1 The basics
Beginnings and endings
The writers know each
other well
the writers know each
other
the Writers do not know
each other
Basic layout
A Standard letter
A memo
A group email
2 Making contact
Messages 1
Messages 2
3 Arrangements
Arranging a visit
Travel arrangements
Taking and forwarding messages
4 meetings
Setting up a meeting 1
Setting up a meeting 2
Meeting follow-up
5 Enquirles
Messages 1
Messages 2
6 Orders，dealing with problems
Orders
Dealing with problems 1
Dealing with problems 2
7 Short reports
Providing information
Focus on facts and figures
8 Personal Messages
Messages 1
Messages 2
Glossary
Answers
Appendices
1 Punctuation
2 Dates and times
3 Abbreviations
书单推荐
