工作中需要开口说英语时怎么办？快来打开这套书吧！
本套丛书共包含三册，分别是《酒店服务英语口语快速突破》《机场空
乘英语口语快速突破》《商务会展英语口语快速突破》，话题覆盖面广，章节
划分清晰合理，收录的都是行业中一定会用到的口语词汇和句式，能够满足不
同行业工作者的需求。相信无论平时利用零散时间随时随地学习，还是应急时
翻看查找，本套书都是您的首选。
《酒店服务英语口语快速突破》
身为酒店服务人员，碰到外国客人却无法流畅地沟通，怎么办？遇到棘
手的客人如何从容应对？有客人投诉时如何礼貌得体地处理？……本书将带你
进入真实的工作场景，学习原汁原味的酒店英语口语和相关的服务技巧。
本书从酒店各个部门的工作出发，包含酒店住宿、前台服务、客房服务、
餐饮服务、商务中心、休闲购物和其他服务，共7 个方面的内容。书中语言生动、
简洁、有效，采用英美人常用的表达方式，便于读者模仿记忆，并在实际工作
和交流中运用。真实场景再现，全程掌控酒店服务英语口语。
《商务会展英语口语快速突破》
国际会展，可以将企业的产品推向全世界，这对每个企业来说都十分有
吸引力。欲参加国际会展，若没有一口流利的英文，如何参展，如何接待客户，
如何向国外客户介绍产品，如何进行商务洽谈……本书再现一个国际会展的各
个环节，并模拟现场的英语会话，语言生动活泼。帮助您即学即用，顺利完成
会展。
本书从国际会展的各个环节出发，包含会展策划、展前布展、会展接待、
会展期间、会展洽谈、展后工作和专业展会，共7 个方面的内容。本书从词汇
到句型、再到展会场景对话，层层深入、层层推进，使读者不仅能够掌握国际
会展专业英语，还能了解会展的具体操作流程和业务知识。
《机场空乘英语口语快速突破》
本书以极具代表性的情景词汇、常用表达、贴近实际工作的对话，助你
轻松演练，现学现卖，背熟就能上岗。
本书按照机场空乘服务员的工作流程来编写，内容涵盖售票服务、机场
服务、航班动态、登机服务、客舱服务、航程服务、休闲服务、商务服务、特
殊服务和后续服务，共10 个方面的内容。使读者在模拟实际工作的情景中，
练习并掌握原汁原味的空乘服务用语，能够用英语与乘客友好流畅地交流，并
提供优质的服务。
编 者
2019 年于北京
序
Chapter 01 会展策划............................... 001
Unit
1 市场环境分析 ··················
002
Unit 2 会展初步规划 ·················· 009
Unit 3 会展筹备预算 ·················· 016
Unit 4 工作人员安排 ·················· 023
Unit 5 会展宣传工作 ·················· 030
Unit 6 建立官方网站 ·················· 037
Unit 7 会展进度管理 ·················· 044
Unit 8 会展服务项目 ·················· 051
Unit 9 联系参展商 ····················· 057
Unit 10 联系参观商 ····················
064
Unit 11 选择服务商 ····················
071
Chapter 02 展前布展............................... 078
Unit 1 展台销售 ························ 079
Unit 2 展台搭建 ························ 086
Unit 3 展台协调 ························ 093
Unit 4 展品运输 ························ 099
Unit 5 设备租赁 ························ 105
Unit 6 宣传制品 ························ 111
Unit 7 翻译服务 ························ 117
Unit 8 志愿者服务 ····················· 124
Chapter 03 会展接待............................... 131
Unit 1 机场接机 ························ 132
Unit 2 欢迎晚宴 ························ 138
Unit 3 酒店预订 ························ 145
Unit 4 酒店住宿 ························ 152
Unit 5 美食介绍 ························ 158
Unit 6 购物地点 ························ 164
Unit 7 景点介绍 ························ 170
Unit 8 交通工具 ························ 177
Unit 9 机场送机 ························ 183
Chapter 04 会展期间............................... 189
Unit 1 展会开幕 ························ 190
Unit 2 签到登记 ························ 196
Unit 3 观众入场 ························ 202
Unit 4 展台指引 ························ 208
Unit 5 日程介绍 ························ 214
Unit 6 活动介绍 ························ 220
Unit 7 论坛会议 ························ 226
Unit 8 突发状况 ························ 232
Unit 9 媒体采访 ························ 238
Chapter 05 会展洽谈............................... 244
Unit 1 双方介绍 ························ 245
Unit 2 展位接待 ························ 251
Unit 3 展品介绍 ························ 258
Unit 4 价格协商 ························ 265
Unit 5 外贸合同 ························ 271
Unit 6 支付收货 ························ 278
Chapter 06 展后工作............................... 285
Unit 1 客户回访 ························ 286
Unit 2 展台拆卸 ························ 292
Unit 3 费用结算 ························ 298
Unit 4 工作总结 ························ 304
Chapter 07 专业展会............................... 311
Unit 1 汽车展 ··························· 312
Unit 2 电影展 ··························· 319
Unit 3 图书展 ··························· 326
Unit 4 教育展 ··························· 333
Unit 5 游戏展 ··························· 340
Unit 6 旅游展 ··························· 347
Unit 7 婚庆展 ··························· 354
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