本书分8章82单元，每个单元由20-50组AB小对话及若干替换句子组成。内容涵盖商务办公日常用语、客户往来、市场营销、人力资源、商务书信等商务活动内容。
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一、商务日常用语 Daily Business Conversations
1. Short Conversations 简短交流
2. Overtime Work 加班
3. Break 中间休息
4. Ask for Leave and Take a Vacation 请假与休假
5. Rush-hour Traffic 上下班交通
6. Late 迟到
7. Company Activities 公司活动
8. Job and Health 工作与健康
9. Telephone Communication 电话沟通
10. Copy 复印
11. Fax 传真
12. Operation of Computer 电脑操作
13. Materials and Data 资料与数据
14. Plan and Scheme 计划与方案
15. Conference Preparations 会前准备
16. Discussion During the Conference 会议讨论
17. Conference of the Speech 会议发言
18.Conclusion of the Conference 会议总结
19. Policy 公司策略
20. Working of Funds 资金运转
二、客户往来 Communicate with Customers
1. Making an Appointment for Meeting 预约会面
2. Visiting a Customer 拜访客户
3. Serving Customer 招待客户
4. Introduce the Company 介绍公司
5. To Know the Customers 认识客户
6. Introduce Colleague 介绍同事
三、产品销售 Sell Products
1. Retail Industry 零售行业
2. Remend Products 推荐产品
3. Selling Point of Products 产品卖点
4. Introduce New Products 介绍新产品
5. Representation of Products 产品说明
6. Budget and Estimation 预算与估价
7. Enquire about the Price 询问价格
8. Bargain 讨价还价 96
9. Preferential Measures and Services 优惠与服务
10. Wait for Reply 等待答复
11. That’s a Deal 成交
12. Sign or Terminate a Contract 签订与解除合同
13. Make Payment 支付
14. Delivery 交货
四、纠纷与对策 Disputes and Countermeasures
五、工作协商 Negotiate About the Work
六、市场营销 Marketing
七、人力资源 Human Resources
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